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Realz Casino Terms & Conditions
These Terms & Conditions explain the rules that apply to your use of Realz Casino, including account access, deposits, withdrawals, games, promotions, privacy, responsible gambling and site security. Please read them carefully before using the website or any related service. By accessing or using Realz Casino, you acknowledge that you have read, understood and agreed to these terms.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Realz Casino. They apply to your access to and use of the website, your player account, casino games, payment services, promotions and any other feature made available through the platform. Additional terms may apply to particular games, offers or services. Where additional terms are provided, they should be read together with these Terms & Conditions.
On this page
You must read these terms before registering an account or playing any game. If you do not agree with them, you must not use Realz Casino. The operator may update these terms from time to time to reflect changes to the website, applicable requirements, technology or business arrangements. Updated terms will apply from the time they are published or otherwise made available. You should review this page regularly.
Realz Casino is intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking whether access to and use of online gambling services is lawful where you live. The website must not be used from a location where online gambling is prohibited or restricted.
- You must be of the minimum legal gambling age that applies to you.
- You must provide accurate, current and complete information when registering or using the website.
- You must use the website only for personal entertainment and not on behalf of another person.
- You must comply with all applicable laws, rules and regulations.
- You must not allow another person to access or use your account.
2. Accounts, identity and security
You may need to create a player account to access some or all Realz Casino services. You are responsible for ensuring that the information connected with your account remains accurate. If your personal details change, you should update them promptly or provide the revised information when requested.
The operator may carry out age, identity, address, payment, source-of-funds and other verification checks. These checks help protect players, prevent fraud, support responsible gambling and meet applicable legal or compliance obligations. You agree to provide information or documents that are reasonably requested for verification. Until checks are completed, access to some services, transactions or withdrawals may be restricted.
You must keep your username, password and other account information confidential. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access. Realz Casino will not ask you to disclose your password through an unsecured or unexpected request. If you believe your account has been compromised, stop using it and notify the operator through the available support channel.
Only one account should be maintained by each player unless the operator expressly permits otherwise. Creating multiple accounts, using another person’s account, disguising your identity or attempting to avoid an account restriction is not permitted. The operator may close duplicate or linked accounts and review related balances or transactions where it reasonably believes that these rules have been breached.
Suspension and closure
The operator may suspend, restrict or close an account where it considers this necessary for security, verification, responsible gambling, fraud prevention, technical or legal reasons, or because these terms may have been breached. Where appropriate, you may be asked to provide further information before access is restored. Any decision about unsettled games, balances or transactions will be handled in accordance with applicable requirements and the relevant circumstances.
3. Deposits, withdrawals and gameplay
Available payment methods, processing requirements and transaction conditions are displayed through the website or during the relevant transaction. You must use a payment method that belongs to you or that you are authorised to use. The operator may reject, delay or reverse a transaction where it cannot be verified, appears unusual, conflicts with payment-provider rules or may create a compliance or security concern.
You should check all transaction details before confirming a deposit or withdrawal. Banks, payment providers and other intermediaries may apply their own terms, fees, limits or processing times. Realz Casino does not control the policies of those third parties. You remain responsible for any charges imposed by your financial institution or payment provider, except where applicable law provides otherwise.
You must not deposit funds obtained unlawfully or use the website to move money for another person. Deposits are intended for gaming activity and must not be used for payment processing, money laundering, fraud or any other unlawful purpose. The operator may request information about the source or ownership of funds and may report or restrict activity where required.
Games are provided using the rules and information shown on the relevant game screen. You are responsible for checking the stake, game settings and any applicable conditions before confirming a play. A game result recorded by the platform will normally be treated as final, subject to investigation of an obvious error, technical failure, malfunction or other event requiring correction.
If a technical error affects a game, transaction, balance or result, the operator may take reasonable steps to correct the error and restore the position that would have applied without the error. Where a game is interrupted, you should avoid repeating a transaction until the status is clear. You should report suspected errors as soon as possible.
Promotions and offers
Promotions, bonuses and other offers may be subject to separate terms, eligibility rules, expiry dates, wagering conditions, game restrictions, withdrawal conditions and other requirements. Those conditions will be made available with the relevant offer. You should read them before opting in or using a promotional benefit. Unless the applicable offer terms state otherwise, promotions are intended for one person and one account only.
4. Responsible gambling, privacy and website use
Gambling should be treated as entertainment, not as a way to earn money or recover losses. Only gamble with money you can afford to lose. Set a budget before you play, take regular breaks and do not gamble when you are distressed, tired, affected by alcohol or under pressure to make financial decisions.
Realz Casino may provide tools and support options to help you manage your play. These may include deposit or loss controls, time reminders, account breaks, self-exclusion or access to other assistance. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support. You can contact the operator through the support options made available on the website.
Personal information is handled in accordance with the applicable privacy notice. Information may be collected and used to provide services, maintain accounts, process transactions, verify identity and age, prevent fraud, support responsible gambling, improve the website and meet legal obligations. By using the website, you acknowledge that information may be processed for these purposes and shared with service providers or authorities where permitted or required.
You must not misuse the website or interfere with its operation. Prohibited conduct includes using automated tools without permission, introducing malicious code, attempting to bypass security, exploiting a vulnerability, manipulating a game, submitting false information, infringing intellectual property rights or using the platform for an unlawful purpose.
- Content on the website may be changed, suspended or withdrawn without prior notice where reasonably necessary.
- You should maintain suitable security software and a secure internet connection when accessing the website.
- The operator does not guarantee that the website will always be available, uninterrupted or free from errors.
- You are responsible for compatible devices, internet access and any telecommunications or data charges.
- Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian consumer law.
To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, including communication failures, internet outages, payment-provider issues, device problems, cyber incidents or interruptions to third-party services. This does not limit responsibility for fraud, wilful misconduct or any liability that cannot be limited under applicable law.
If you have a question, complaint or concern about these terms, your account, a transaction or a game result, please use the support contact options shown on the Realz Casino website. Complaints will be reviewed in accordance with the operator’s available procedures and applicable requirements. These terms are governed by the laws that apply to the relevant service and player, subject to any mandatory rights or protections available to you.
