Privacy Policy

This Privacy Policy explains how Realz Casino collects, uses, stores and protects information when players visit the website, create an account, use casino services or contact support. It is written for players in Australia and is intended to provide clear information about privacy practices. By using the website, players acknowledge that information may be handled as described below. Where consent is required, players may be asked to provide it separately.

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Information we may collect

Realz Casino may collect information that players provide directly, information created when an account or transaction is used, and technical information collected when the website is visited. The information handled will depend on the services used, the choices made by the player and the checks required to operate an online casino safely and lawfully.

On this page

Account and identity information

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential or contact information, username, account preferences and other information needed to manage the account. Players may also be asked to provide verification documents or information confirming identity, age, residency or the ownership of a payment method. These checks help prevent underage gambling, account misuse, fraud and other unlawful activity.

Payments and transactions

The site may handle records about deposits, withdrawals, wagers, winnings, payment methods, transaction references and account balances. Payment information may be processed through payment providers or other service providers. Realz Casino may not receive or store every detail of a payment card or other payment method, depending on how the transaction is processed. Transaction records are used to process requests, reconcile accounts, respond to queries and meet financial and legal requirements.

Device, usage and cookie data

When players use the website, technical information may be collected, including an IP address, browser type, device details, operating system, language, approximate location, pages viewed, session information and interactions with website features. The site may also use cookies and similar technologies to remember settings, support essential functions, understand website usage, help protect accounts and improve the player experience.

Information from other sources

Where appropriate, information may be received from payment providers, identity verification services, fraud prevention providers, customer support tools or other organisations that assist with operating the website. Information obtained from these sources is used for legitimate purposes connected with account administration, verification, security, compliance and support.

How information is used and shared

Information is used only for purposes connected with providing, securing and improving the website and its services. Depending on the circumstances, Realz Casino may use information to:

Create, maintain and administer a player account.
Process deposits, withdrawals, wagers, account adjustments and other requested transactions.
Complete identity, age, residency, payment ownership and account security checks.
Detect, investigate and prevent fraud, money laundering, collusion, bonus abuse, cyber threats and other prohibited or unlawful activity.
Meet responsible gambling, record-keeping and other obligations that apply to online gambling services.
Provide customer support, respond to questions and resolve complaints or account issues.
Send service messages about accounts, transactions, security, changes to the website or this Privacy Policy.
Send marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Monitor website performance, analyse trends and improve content, features, security and accessibility.
Protect the rights, property and safety of players, the website, service providers and other people.

Information may be used where necessary to provide a service requested by a player, to comply with a legal or regulatory obligation, to protect the security and integrity of the website, or for other legitimate operational purposes. Where consent is the basis for a particular use, players can withdraw that consent as described below. Withdrawing consent will not affect processing that is required for account administration, security, legal compliance or other purposes that do not rely on consent.

Sharing information with service providers

Realz Casino may share relevant information with service providers that support website hosting, payment processing, identity verification, fraud prevention, customer support, technology, security, communications and analytics. These providers may access information only to perform services or functions on behalf of the website and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to comply with a valid legal request, investigate suspected unlawful conduct, protect players or the public, enforce website terms, recover amounts owed, or support a corporate transaction. The website does not sell player information as a general business practice. Any sharing is limited to what is reasonably needed for the relevant purpose.

International handling

Some service providers or systems supporting the website may handle information in countries outside Australia. Where information is handled across borders, reasonable steps are taken to use suitable providers and protect information in line with applicable privacy requirements. The safeguards applied may vary depending on the type of information and the service involved.

Cookies, security and retention

Cookies and similar technologies

Cookies are small data files placed on a device when a website is visited. Some cookies are necessary for login sessions, account security, navigation and essential website functions. Other cookies may help remember preferences, measure performance, understand how pages are used or support relevant communications. Cookies may be temporary or remain on a device for a longer period, depending on their purpose.

Players can manage or restrict cookies through their browser settings. A browser may allow cookies to be blocked, deleted or limited. If essential cookies are disabled, some account or website functions may not work correctly. Browser settings can also provide information about cookies stored on a device and may allow a player to remove them.

Security measures

Reasonable technical, organisational and administrative measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, authentication procedures and staff or provider practices designed to protect confidential information. Access to personal information is limited to people and providers who need it for an appropriate business, support, security or compliance purpose.

No online service can guarantee complete security. Players should use strong, unique passwords, keep login details private, avoid sharing verification codes and log out when using a shared device. Players should contact support promptly if they notice unusual account activity, an unexpected message or a suspected security issue.

Retention of information

Information is kept for as long as it is reasonably needed for the purposes described in this Policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. This may include identity, transaction, payment, communications and security records.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements. Information may sometimes be retained in backup systems for a reasonable period before it is removed or overwritten. Retention does not mean information will be used for unrelated purposes.

Your privacy rights and enquiries

Subject to applicable requirements and reasonable verification, players may ask to exercise rights in relation to their personal information. These rights can vary depending on the circumstances, the type of information and the reason it is being held. A request may be refused or limited where responding would affect another person's privacy, compromise security, conflict with a legal obligation or require information that cannot lawfully be disclosed.

Access personal information held about you and receive an explanation of how it is being used.
Ask for inaccurate, incomplete or out-of-date personal information to be corrected.
Ask for personal information to be deleted where it is no longer required or where deletion is otherwise available under applicable requirements.
Withdraw consent to marketing communications at any time. Marketing messages may also include an unsubscribe option where appropriate.
Ask questions about the handling, sharing or security of personal information.
Raise a privacy concern or make a complaint about how information has been handled.

How to make a request

To request access, correction or deletion, or to withdraw consent to marketing, contact support@realz-casino.top. Please include enough information to identify the relevant account and clearly describe the request. For security, reasonable steps may be taken to verify the identity of the person making the request before information is provided or account details are changed. Players should not send unnecessary payment details, passwords or sensitive documents by ordinary email.

Realz Casino aims to respond to privacy requests within a reasonable period. The time required may depend on the complexity of the request, the information involved and any verification needed. If a request cannot be completed, an explanation will be provided where permitted. Closing an account does not automatically remove all records, because some information may need to be retained for legal, security, dispute or operational reasons.

Marketing preferences

Players can withdraw consent to marketing communications by contacting support@realz-casino.top. Where an unsubscribe link or preference control is included in a marketing message, it may also be used to change communication preferences. Service messages relating to account security, transactions, support requests or important website information may still be sent because they are necessary for account administration.

Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website, with the updated date or other notice where appropriate. Players should review this page periodically. Continued use of the website after an update may indicate acknowledgement of the revised Policy, subject to any consent requirements that apply.